Return and Refund Policy
At Evangelya, our goal is to make every purchase bring comfort, joy, and a little peace of mind into your home. If your order isn’t perfect or doesn’t bring the happiness you expected, don’t worry—we’re here to make things right with care, understanding, and a gentle hand.
Returns
You can request a return within 30 days of receiving your order. To keep the process smooth:
- The item should be unused, in its original condition, and in its original packaging.
- Please include your receipt or proof of purchase so we can assist you quickly.
We know life happens, so we aim to make returning an item as easy and worry-free as possible.
Refunds
Once we receive and inspect your returned item, we’ll process your refund within 3–7 business days. Refunds will be sent back to the original payment method.
We handle every refund with care, so you can feel confident shopping with us again.
Exchanges
Want to exchange your item for something else? No problem!
- Reach out to us first, and we’ll help you find the perfect replacement.
- We aim to make the exchange process smooth, gentle, and stress-free.
Shipping Costs for Returns
Unless the return is due to our mistake, customers are responsible for return shipping costs.
We recommend using a trackable shipping service so your item arrives safely. Your peace of mind matters to us!
How to Start a Return or Exchange
It’s simple:
- Email us at support@evangelya.com with your order details and reason for return.
- We’ll guide you step by step, making sure the process is as gentle and reassuring as possible.
A Gentle Reminder
We care deeply about every order and every customer. Please handle returned items with care so we can assist you quickly and safely.
Thank you for letting us help make your home cozy, warm, and joyful. Your satisfaction and comfort are at the heart of everything we do ✨